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This questionnaire was developed internally to allow us to strategically target key friction points within your workplace that our tailored training and follow up would help alleviate.  Feel free to forward this link to whomever else in your organization you'd like honest feedback from.  After completion, our team will be in contact to discuss the results and see if there is an opportunity for us to work together for the betterment of your business.

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Definitions for this survey:

 

Frontline Staff:   Those that interact directly with customers.

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Supervisors:  Those who directly oversee frontline staff and who handle day-to-day operations

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Executive Leadership:  Those who oversee supervisors and have limited direct contact with frontline staff

Workplace Questionnaire

For the remaining questions, please select a dropdown rating each statement on a scale of 1 to 5; with 1 being "strongly disagree" and 5 being "strongly agree."

Workplace Culture

Our workplace has a healthy culture.
Our workplace actively and intentionally crafts its culture in a positive direction.
The leaders of our workplace understand the traits and values of the people they lead.
The leaders of our workplace know how to effectively lead our staff towards a workplace culture that is healthy, vibrant, and positive.

Leadership Principles

Our supervisors and executives accurately identifies its leaders, even those that are not listed as leaders within our organizational chart.
Our supervisors are resilient and well-versed in tools to help them effectively lead, continue to remain positive and move our workplace forward.
Our supervisors and executive leadership effectively communicates that how and why behind everything we do, at all levels of our operation.
Our workplace effectively handles change.

Supervisory Training

Our workplace recognizes that there is no direct correlation between effective front line staff and effective supervisors; the duties of both jobs are distinctly different.
Our workplace supervisory staff is effective at having difficult conversations.
Our supervisors are trained on the benefits of proper documentation techniques and are properly applying them.
Our supervisors understand that the performance of our front line staff is their sole responsibility and they have an extensive skill set in managing and improving front line staff's performance.
Our workplace's supervisory staff are resilient.
Our workplace supervisors understand their role in influencing those they lead and the effect they have in meeting the organization's Mission, driving the workplace's culture, and serving the client.
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